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GENERAL

This privacy policy sets out how Cevelann uses and protects any information that you provide when you access the www.cevelann.com website.

Cevelann highly values correct use and protection of your personal data in accordance with the Dutch Data Protection Act (Wet Bescherming Persoonsgegevens) and the GDPR (The General Data Protection Regulation). Personal data includes all data that makes it possible to identify you or another natural person. Should we ask you to provide certain information by which you can be identified while using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@cevelann.com .

Cevelann does not share your personal data with third parties without your prior consent, or without an obligation by law to do so. The information is used by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages, fulfilling orders or analysing data.

We are committed to ensuring that the data you provide is secure. Your personal data are technically and organizationally protected against theft, loss or other irregular or unlawful use.

In case you would like to access, rectify or delete your personal data or for any other questions regarding the privacy policy of Cevelann, please contact us via: info@cevelann.com . To make sure we provide requested information about your personal data to the right person, we can ask you for identification. You will receive a response as soon as possible regarding further proceedings. Upon reviewing this information, if you believe that any data we are holding about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Cevelann makes use of cookies during your visit to our website. Cookies are small pieces of information sent to your browser, and once you agree, stored on your hard disk or in the memory of your computer. We use a number of different cookies on our Shopify-based website, including strictly necessary cookies so that the website can function seamlessly, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how you use the website, for instance whether it’s your first time visiting or if you are a frequent visitor.  A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

Our website may contain links to other websites to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, please note that we do not have any control over the new website’s technical environment. Such sites are not governed by our privacy policy. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy policy applied by the website in question.

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, surname, email, shipping and billing address, payment details, company name, phone number, IP address, information about the order(s) you initiate, and information about the device and browser you use. The information you provide is only available to Cevelann and Shopify and will not be shared with other third parties.

When you access our website, the personal data that we collect include the following: IP address and information about the device and browser you use, as well as the pages of our site that were viewed during your visit, and any search terms that you used. 

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

• For direct marketing purposes: After having obtained your consent to do so and using the email address you have expressly provided, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting.

• We may use the information to improve our products and services. 

• Following your explicit consent, we may also use your information to contact you by email from time to time for marketing research purposes.

You can read more about Shopify's data collection practices in Section 3 of the Privacy Policy.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask for your expressed consent. A case in point: following your permission during your visit to our website, either during an order process or following your specific opt-in to our newsletter, or, alternatively, following your explicit consent to email marketing via another official channel (such as via our POS service providers), we may send you emails about our store, new products and other updates.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@cevelann.com . You may also withdraw your consent by clicking on the ''unsubscribe'' link provided within our e-mail marketing letters. 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. For additional information on when and why Shopify shares information with third parties please refer to the section 3 of Shopify's Privacy Statement . 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more information on Shopify's Privacy Policy, please click here

Our data processor Shopify has taken steps to ensure that their platform is compliant by May 25th, 2018 including:

- Appointing a data protection officer

- Adding a Data Processing Addendum to terms of service

- Delivering GDPR training to key teams to ensure future Shopify developments are compliant

- Implementing a Data Protection Impact Assessment process.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Payment:

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. Credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) using secure socket layer technology (SSL). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted and we do not keep any record of your payment method details.

Where necessary, Shopify's risk and fraud screening algorithms might use your personal information to block certain transactions that appear to be fraudulent through automated decision-making. You can read more about Shopify's automated decision-making practices in Section 13 of their Privacy Policy.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. For more information on how Shopify keeps your personal information secure please refer to Sections 10, 11 and 12 of Shopify's Privacy Policy  .

We keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case you contacted info@cevelann.com) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required even after you have closed your account or it is no longer needed to provide the services to you.

SECTION 6 - COOKIES

We use cookies to be able to serve to your needs in the shortest and most efficient way. The cookies are there so that, when you visit the page again you do not need to enter the same information on the website repeatedly. Cookies also serve to optimise performance of our website by easing the log out process or helping you to find a product more easily. 

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the Shopify website, including strictly necessary, performance, analytics, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of your input when filling in forms that span several pages.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

a) User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

b) Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

c) Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

d) User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

Shopify is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

a) Site analytics cookies – These cookies allow us to measure and analyze how our customers navigate within the site, to improve both its functionality and your shopping experience. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.

b) Third party analytics cookies - We also use Google Analytics to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.

Please visit this link for a detailed overview of the cookies Shopify places for visitors of Shopify-powered sites.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

HOW TO CONTROL COOKIES?

By using our site, you agree to us placing aforementioned cookies on your device and accessing them when you visit the site in the future. However, you can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@cevelann.com.